Gratitude = Customer Loyalty

Gratitude is going mainstream and I couldn’t be happier!
Recently a major hotel chain announced that it would focus on random acts of gratitude as part of the customer service code of ethics.
The concept is that an unexpected gesture will leave the customer not just pleased but also grateful. “Gratitude is a powerful, and potentially quite profitable, emotion to inspire.”

Could this type of activity apply to your setting? I actually think it applies to all settings. Imagine a random act of gratitude at home, at school, at work and so forth. There are no boundaries for this type of activity….

Go in gratitude

Source; The New York Times


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