When was the last time you were on an airplane?
If you travel frequently do you remember the last time you had a flight crew that was friendly, helpful or just plain nice? It is definitely the exception these days. After you check in, pay to have your luggage thrown on the plane, disrobe to make it through security, the last thing you want to encounter is crabby people.
Unfortunately it seems to be quite the standard in travel today.
As I read article after article about customer service and loyalty, I would strongly encourage the airlines to re-read these chapters. In today’s tough climate there is nothing more powerful than an encounter with a grateful heart. Be grateful for our business and for the opportunity to serve others.
Isn’t that what it’s all about?
There is some food for thought after making 3 gate changes for one flight only to take a major delay. I am still grateful for the moment and the opportunity to fly!
See you at the next gate.